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Effective Date: 18 July 2026 | Last Updated: 18 July 2026
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Sanshray IT Solutions LLP ("Aarthic", "we", "us", "our")
This Refund & Cancellation Policy ("Policy") governs cancellation of Subscriptions and eligibility for refunds relating to the Aarthic Services operated by Sanshray IT Solutions LLP. It forms an integral part of our Terms & Conditions. If this Policy conflicts with applicable law, applicable law prevails.
This Policy applies to all Subscription plans — free, trial, monthly, annual, enterprise, promotional and custom — and governs Subscription purchases, renewals, cancellations, refund eligibility, refund processing and payment-related disputes.
Billing Cycle means the recurring period (such as monthly or annually) for which Subscription fees are charged.
Cancellation means disabling automatic renewal. Cancellation does not terminate access before the end of the current paid Billing Cycle.
Refund means the return of eligible Subscription fees approved under this Policy.
Substantial Use means, for the purposes of Clause 8, use of the Services during the current Billing Cycle exceeding 20 % of that cycle's duration, or the creation of more than 25 transactional records (such as invoices or purchases) in that cycle, whichever occurs first.
Fees are billed in advance for the applicable Billing Cycle, are payable in Indian Rupees, and applicable taxes including GST may be charged separately. Payments are processed securely through authorised providers such as Razorpay.
You are responsible for keeping your payment method valid. If payment fails, we will notify you and allow a grace period of at least seven (7) calendar days before suspending or restricting the Subscription, in accordance with our Terms & Conditions.
Paid Subscriptions renew automatically at the end of each Billing Cycle unless cancelled before the renewal date. By purchasing a recurring Subscription you authorise Aarthic or its payment provider to charge the applicable fee under a standing instruction.
We or our payment provider will send you a pre-debit notification at least twenty-four (24) hours before each recurring charge. You may cancel the standing instruction at any time through your Account settings, through your bank or card issuer, or by contacting support@aarthic.com.
Renewal charges are at the pricing applicable at renewal. Where pricing increases, we will give at least thirty (30) days' notice before it takes effect, and you may cancel before renewal.
Aarthic provides immediate access to digital services on activation. Subscription fees are therefore generally non-refundable once a Billing Cycle has commenced, except where this Policy provides otherwise, where required by applicable law, or where Aarthic approves a refund in exceptional circumstances.
Nothing in this Policy limits any non-waivable consumer right available under the Consumer Protection Act, 2019 or other applicable law.
Free plans, trial subscriptions and promotional access allow you to evaluate the Services before purchasing. Trial periods expire automatically; free plans may carry feature or usage restrictions; promotional offers may be withdrawn or modified. We encourage you to evaluate the Services during a free or trial period before purchasing.
Subject to verification, refunds may be approved where:
Approval of a refund in one case does not create a precedent or an obligation to approve future requests.
Unless required by applicable law, refunds will generally not be granted where:
You may cancel at any time through your Account settings or by contacting customer support. Cancellation stops future automatic renewals, does not automatically generate a refund, takes effect at the end of the current paid Billing Cycle, and does not affect your right to use paid features until that cycle expires. After expiry, your Account may continue on an available Free Plan, if one is offered.
Cancellation does not immediately delete your Account or Business Data, does not affect outstanding payment obligations, and does not affect rights accrued before cancellation. Retention and deletion of Business Data are governed by our Terms & Conditions (including the thirty-day export window) and our Privacy Policy.
Access to features after expiry
Following expiry or cancellation, access to premium features — including creating or modifying records, API access, integrations, advanced reporting and automated backups — may be unavailable until an eligible Subscription is reactivated. Your Business Data is not deleted, and you may export it for at least seven (7) days after expiry regardless of Subscription status, and you may request records needed for compliance with applicable law at any time thereafter, as set out in Clause 20 of our Terms & Conditions. Reactivating an eligible Subscription restores access to the applicable features.
For refund requests other than unauthorised payments, submit your request within thirty (30) calendar days of the transaction date.
For unauthorised payments, report the transaction to us as soon as you become aware of it. No time limit under this Policy applies to a claim of unauthorised payment; such claims are handled in accordance with applicable law and the rules of the relevant payment provider, card network or bank. You should also notify your bank or card issuer promptly, as your rights against them may depend on prompt reporting.
Your request should include, where applicable: registered email address, business name, Subscription plan, transaction ID or Razorpay payment reference, date of payment, amount paid, a description of the issue, and any supporting documents.
Refund requests may be submitted to support@aarthic.com. Submission does not guarantee approval.
Each request is reviewed individually. We may verify payment ownership, transaction details, account information, subscription history, billing records, technical logs, activation status, communication history and fraud indicators. Where further information is required, we will ask for it and you are expected to respond within a reasonable time; failure to do so may result in rejection.
We will acknowledge a refund request within forty-eight (48) hours and communicate a decision within fifteen (15) business days of receiving all information reasonably required. We may approve the refund in full, approve a partial refund, request further information, or reject the request with reasons.
Where a refund is approved, it will be processed to the original payment method wherever reasonably possible, and instructions submitted to the authorised payment service provider. Aarthic will initiate the refund within seven (7) business days of approval.
The time for the amount to appear in your account depends on your bank, card issuer, UPI provider, payment gateway or other financial institution, and typically takes 5–10 business days. Aarthic is not responsible for delays by those institutions after the refund has been initiated, but will provide the refund reference and reasonable assistance in tracing it on request.
If you believe a payment has been processed incorrectly, please contact us before initiating a chargeback. Initiating a chargeback does not automatically entitle you to a refund.
Where a chargeback is initiated, we may investigate the transaction, provide transaction records to the payment provider, suspend or restrict the associated Account during the investigation where reasonably necessary, and recover unpaid fees where the chargeback is determined to be invalid. Nothing in this Clause limits your rights under applicable law or the rules of your card network or bank.
We may refuse refund requests where there is reasonable evidence of fraudulent transactions, payment abuse, abuse of promotional offers, repeated refund abuse, misuse of free plans or trials, unauthorised resale of Subscriptions, account sharing in breach of our Terms, suspicious payment activity, or attempts to obtain the Services without payment. Where reasonably necessary, associated Accounts may be temporarily suspended during investigation. Where we refuse a refund on this basis, we will give you the reason and an opportunity to respond.
Taxes collected as part of the original transaction will be refunded where required under applicable law or where the entire eligible transaction is refunded. Tax adjustments will be made in accordance with applicable tax law, and a credit note will be issued where required under the Central Goods and Services Tax Act, 2017.
To the maximum extent permitted by applicable law, Aarthic is not liable for delays caused by payment providers, banking network failures, payment gateway outages, incorrect payment details supplied by you, delayed processing by financial institutions, or indirect or consequential losses arising from refund processing. Nothing in this Policy excludes liability that cannot lawfully be excluded, and Aarthic's liability is otherwise subject to the limitation of liability clause in our Terms & Conditions.
We may update this Policy to reflect changes in applicable law, payment processes, Subscription plans, business practices or operational requirements. The updated version will be published with a revised "Last Updated" date. Where changes materially affect your rights, we will give at least thirty (30) days' notice. Changes apply to purchases and renewals made after the revised Policy takes effect.
Aarthic is not responsible for delays in processing refunds where they result from events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, civil unrest, government action, internet outages, banking failures, payment gateway disruptions, cyber incidents, cloud service interruptions and power failures. Performance of the affected obligations is suspended for the duration of the event, and we will process affected refunds as soon as reasonably practicable thereafter.
Severability: if any provision is held invalid, illegal or unenforceable, it shall be enforced to the maximum extent permitted by law and the remainder shall continue in full force.
No waiver: failure to enforce any provision is not a waiver. Any waiver must be in writing and signed by an authorised representative of Aarthic.
This Policy is governed by the laws of India. Disputes are subject to the dispute resolution and arbitration provisions of our Terms & Conditions, and to the exclusive jurisdiction of the courts at Patan, Gujarat, India.
Nothing in this Clause restricts your right to bring a complaint before a Consumer Commission under the Consumer Protection Act, 2019, including where you ordinarily reside or work.
This Policy forms part of the contractual relationship between you and Aarthic and should be read together with our Terms & Conditions (including Schedule A — Data Processing Terms) and our Privacy Policy. Where this Policy conflicts with applicable law, applicable law prevails.
Sanshray IT Solutions LLP — Navdurga Society, Patan, Gujarat, India
Email: support@aarthic.com | Telephone: +91 7016272752